Check in is from 3 pm , and we ask you to check out by 11 am on your day of departure.
Our all-inclusive services start at 3 pm on the day you arrive and end at 11 am on the day you leave.
Here is a summary of everything you need to know. We answer all your questions about your stay at the Bergkristall. Have we forgotten anything or is something still on your mind? Then call us on +49 8386 911-0 or email us at wellness@bergkristall.de – We’re here for you!
WiFi is available in the rooms, the Atrium and the Panorama Lounge under “Bergkristall”. The website opens automatically, just agree to the terms of use and click on “Log in”. If you have any technical questions or difficulties (with TV or internet), please contact Reception.
Below you will find our current cancellation conditions (as of March 2023):
To ensure that you are covered against all eventualities, we recommend taking out travel cancellation insurance.
You will find more details about our cancellation policy in our General Terms and Conditions.
We can iron your clothes on request. Your ironing will be returned to you on the same day if you hand it in by 12 noon – usually within the hour. You can borrow an iron and board from Reception.
The village centre with its pedestrian zone is about 2 km from Resort Bergkristall. You can walk into Oberstaufen in about 20 minutes along the beautifully panorama path with a view of the Nagelfluh mountain range.
Would you like to treat your favourite person to some really special moments? On our website, in 3 easy steps you can order a gift voucher and print it out at home. Of course, we will also be happy to package the voucher nicely for you and send it with a brochure to your preferred address.
You have the choice of the classic Bergkristall gift voucher and our beautiful gift box.
Heimatgut – the Bergkristall boutique offers everything for the holiday shopper. You can buy some of the hotel’s decor items and lovely gifts for yourself or family and friends at home. You can also find beautiful items that reflect the connection with our home region. Let us inspire you and take your personal Bergkristall feeling home with you.
Lost a button? No problem, a call to Reception is all it takes. Our housekeeper will immediately take care of your small repairs, but we leave larger jobs to the professionals.
Our main entrance is open until 11 pm. After that, please use the side entrances, which you can open at any time with your room card.
You can pay your hotel bill until 10 pm on the day before departure and from 7.30 am on the day of departure. We accept the following means of payment: EC card, MasterCard and VisaCard, as well as cash. We recommend using the express checkout: please contact Reception up to 24 hours before departure.
You are welcome to use our in-house laundry, sewing and ironing service. The laundry bag and price list are in your room. Drop off your clothes before 9 am and we guarantee you will have them back within 9 hours. If you want your clothes to be dry-cleaned, drop them off before 9 am and you will get them back within 12 hours.
We will be happy to order your preferred daily newspaper. You can pick it up at Reception each day. Magazines are on sale at the Heimatgut boutique.
The Resort has parking spaces with direct access to our main and side entrances. Upon arrival, you are welcome to pull up in front of the main entrance to unload your bags, then we will assist you with parking.
The following all-inclusive services are included when booking a room: Find out more HERE.
All our comfortable rooms and suites have the following amenities:
If you need an extra pillow or blanket, you can order it via our online pillow bar or from our colleagues at Reception.
The outdoor sports infinity pool is kept at a beautifully warm 31°C. Inside the Kristall SPA, the Relax Pool ensures relaxed bathing at 33°C. Our pools are open for you daily from 7 am to 8 pm. During the summer months, the pool area is open until 9.30 pm.
In our Kristall SPA we work with unique, natural cosmetics from PHARMOS Natur. Highest Green Luxury quality from healing and rejuvenating aloe vera, organically grown in the world’s strongest power places. Premium natural products with a network of active ingredients, intense light energy and strong vibration.
Our hotel’s name, BERGKRISTALL, means “rock crystal” and is reflected in the name of the wellness area at Resort Bergkristall. The crystal’s qualities of brightness, power, harmony and clarity can also be found in the treatments during your stay. Being at one with yourself through conscious mindfulness and stillness: "For the love of me"
On arrival, all our guests are provided with a wellness basket in their room, which contains a bathrobe and a bath towel for the Kristall SPA for each person. We also provide you with a spa towel, which you can use in a variety of ways: You can use it to cover the loungers in the wellness area or lay it on the day bed, armchair or sofa in your room. This is for your use during your stay. Please always take it back to your room. Upon request, the housekeeper will exchange the towel for a fresh one. These are the property of the hotel and may not be taken away.
For the sake of environment, we don't use disposable bathing shoes. Please remember to bring your bathing shoes as well as your swimwear. However, we are happy to hand out bathing slippers at reception on direct request.
Do you like our Bergkristall HOME items? They are all available to purchase in our online shop.
Relax and take some time out for yourself! Please be considerate of other guests who want to relax.
Many guests take something to read, listen to music on headphones or talk quietly.
Please let us know in advance if you have any allergies or food intolerances so that we can ensure you have a carefree stay with us.
For logistical reasons, unfortunately it is not possible for us to cater for every type of allergy or intolerance when preparing meals. So please talk to us about your requirements before making a reservation. Our kitchen team works with the utmost care, but it is not possible to rule out cross-contamination. We can only cater for your requirements if you inform us in advance.
We attach great importance to healthy and seasonal food that, where possible, is sourced locally and has not travelled long distances. With us, you don’t have to go without anything but simply enjoy – in harmony with nature and your individual needs. We help you to care for your body, mind and soul through healthy nutrition. Unadulterated, natural, but still exquisite – healthy but delicious food.
The following meals are included during your stay: the outstanding Bergkristall breakfast, a lunch dish prepared before your eyes at the live cooking station, coffee and homemade cakes in the afternoon in the Bergkristall Atrium or in the Spa Lounge, and, in the evening, the varied dinner menu. We follow the 80/20 rule: if 80% of what you eat is healthy, the other 20% can be anything you enjoy. We avoid white sugar, white flour, and never use artificial flavour enhancers. The result: a unique sense of relaxation, a good night’s sleep and true joie de vivre.
We are happy to serve your breakfast or evening meal in your room if you book it in advance.
Breakfast should be booked by 10 pm the night before. For dinner, you need to book by 3 pm on the same day.
For this service we charge a flat rate of € 25.
Our beautiful bar is named after Hansi the stag, who lives with his harem in the deer park around the Resort. Look up, and you can see his mighty antlers hanging from the ceiling, because Hansi sheds his antlers every spring in order to impress the ladies in autumn when they grow back even bigger. The more points the antlers have, the older the stag.
The Schroth fasting cure helps you to achieve many of your goals! Use your holiday to start a new life full of vitality and energy, a healthier life. Our targeted weekly offers can be individually selected for your needs and provide the perfect combination of a relaxing luxury holiday with professionally run fasting and treatments.
Our Schroth retreats “Fasting for the love of me” are held on the following dates:
Our spa physician, Dr Neuy, visits the hotel on Mondays and Thursdays during the Schroth health weeks to treat our medical spa guests. The appointment for the initial and follow-up examination will be booked for you by our spa staff. The doctor will discuss your individual schedule with you during a personal consultation.
Schroth Health Weeks 2023 und 2024:
Guided hikes, Nordic walking, yoga, aqua fit, meditation, e-bike tours, Qi Gong... Our motto is: Relaxation through fitness!
Our Reception staff are always happy to give you tips on the best excursions and hiking routes. We also post daily suggestions for walks or tours, also available at Reception.
Hiking rucksacks, Nordic walking poles, hiking poles and umbrellas can be borrowed free of charge from reception. There are 300 kilometres of hiking trails and 88.8 kilometres of Nordic walking routes with three grades of difficulty around the resort. Hiking tips are available at reception. You can buy a detailed hiking map in our boutique.
The cable cars and ski lifts are 5-10 km from the resort. Experience a sunset or sunrise ride up our local mountain, the HOCHGRAT. A unique experience!
As a guest of the hotel, you can use all the above-mentioned courses free of charge, and with discounted green fees at other courses in the vicinity. The Allgäu – a paradise for golfers.
Our reception staff will be happy to get you tickets or reserve seats for events you wish to attend. Whether it’s the Bregenz Festival, the Kulturtupfer culture festival, the Schubertiade music festival or various events in the town. We’re here to help.
Thanks to our partner Sport Hauber, you can rent the right bike for your active holiday, with or without an electric motor.
In summer, the Oberstaufen PLUS guest card allows you to rent an e-bike free of charge once during your stay.
Oberstaufen is located between Lindau, Bregenz and Oberstdorf in the heart of the Nagelfluhkette Nature Park.
Some waterfalls can be reached on foot directly from the hotel and the Allgäu mountain lakes are also worth a trip. At nearby Lake Constance you can breathe in the lake air and visit the Bregenz Festival in summer. Neuschwanstein Castle is about an hour away. Other worthwhile destinations with a touch of Allgäu culture: the mountain farming museum near Immenstadt, the local history museum in Oberstaufen or various brewery, distillery and cheesery tour options.